FAQ’s

Tickets

Can I buy tickets on-site?

You can, but only online and only if we aren’t already sold out. Once you get to the parking entrance, volunteers will scan your mobile ticket for entry and hand over your credentials. If you don’t have a ticket, you can’t park. Please note this location has very limited wi-fi coverage. 

Can’t find your ticket or having ticket problems?

Please reach out to our ticket distributor, Wholly Ticket, a locally-owned organization BirdFest has used for years. They will be happy to help! Call: 843-242-3100 or fill out this form.

Is there re-entry to the festival?

Yes! You may come and go as you please, but your bag(s) are subject to search each time upon re-entry. Do not remove your wristband. You must have your wristband on to get back into the festival.

Do you allow refunds on tickets?

Tickets are non-refundable.

What is included in the price of my ticket?

Birdfest provides free parking and music entertainment during festival hours. 

Are kids free?

Yes! Children 12 years and younger are admitted free to general admission seating areas when they enter with a properly credentialed adult; however, tickets are required for all seats in the VIP area. Children 2 and under are exempt.

Is there ADA Parking & Seating?

Yes on both. For Parking, simply follow the signs once you get to the driveway. For ADA Seating, please contact Birdfest in advance to learn more: contact@birdfestmusic.com 

Festival

When do the gates open?

Gates will open at 8 a.m. on Friday for RV’s and campers; 10 AM Friday for all others. Gates will open at 8 a.m. on Saturday for all festival attendees. 

What are the festival rules?

Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

VIP seating: credentials must be shown to ushers upon entry to the reserved seating area.

GA Seating is on a first-come, first-served basis. Chair height should not block the visibility of the stage for others.

Children 12 and under will be admitted FREE to general admission seating areas (accompanied by a paying adult); however, tickets are required for all seats in the VIP area. 

ALL CHAIRS/BLANKETS MUST BE REMOVED DAILY.  Items left are taken to Lost & Found.

Large umbrellas including beach or patio umbrellas are not allowed. Normal-size golf umbrellas and small personal umbrellas are allowed as long as they do not obstruct the view of others or dump water onto a neighbor during a rain event.

Folding chairs are allowed at the festival at all outdoor stages provided they do not obstruct the view of others. Tall canopy chairs do not meet these requirements and will not be allowed.

Persons with Disabilities: Reasonable accommodations will be made for persons with disabilities. Requests for special accommodations should be made as soon as possible, but not less than two weeks in advance, by reaching out contact@birdfestmusic.com 

The Festival is rain or shine.

No drugs; firearms; pets/animals (unless certified as medically necessary); unauthorized video recording, audio recording, or flash photography (per artists’ request); glass containers; tents/umbrellas/hammocks; drones; segways or hoverboards in concert areas. All coolers/backpacks will be checked.

What if I need medical attention? 

Local EMS is on-site to assist you with all medical needs.

Can I bring my bike to Birdfest?

No. This includes bicycles, Segways, and motorized carts including ATV/UTV/Golf Carts.

Will Birdfest take place if it rains?

Birdfest will take place rain or shine. The only delay is for lightning or severe weather. However, the festival will resume when it is deemed safe to do so.

Can I bring my dog?

Only certified assistance dogs are allowed with proper credentials. No other pets are allowed at the festival.

What is your smoking policy?

Birdfest and The Wildlife Center are 100% tobacco-free.

Will the 19th Annual Birdfest be as awesome as past ones?

While we are moving locations, rest assured we are keeping the same vibe and culture of togetherness you grew to love with past Birdfests. We have almost the same production staff as in years past assisting us with securing bands and making the festival grounds bigger, with many improvements. If you have any questions, please reach out contact@birdfestmusic.com 

Will there be wi-fi on site?

Most carriers do not extend to this part of Pinewood, SC, so both cell service and wi-fi are spotty. 

Where is lost and found?

Please email us: contact@birdfestmusic.com for lost and found questions. 

What can’t I bring on site?

Glass containers, illegal substances, animals (except service animals), flammable lanterns, skateboards or scooters, bicycles, lasers or pointers, instruments, mega-phones or noise makers, fireworks, firearms, golf carts, ATV’s, UTV’s.

Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

RV & Camping

What are the rules for on-site RV parking?

The RV campground is for self-contained RVs with hard-shell exteriors only. (Pop-ups are allowed.) Tents are prohibited in the RV area, but the campground area is available for camping. 

  • RV camping spaces must be purchased with a GA weekend pass, “Friends of Birdfest” or VIP passes. 
  • Your RV camping purchase includes space and parking for one RV and one vehicle.
  • Campers must be able to fit the RV as well as any additional features in the reserved space.
  • All entry and exit for the RV campground are via 8444 Old River Road Pinewood,SC 29125
  • The RV lot will open at 8 AM Friday of Birdfest week. Please do not plan to arrive earlier than 8 AM.
  • At the security checkpoint, present the pre-purchased RV tickets. Proceed to the RV Lot. The RV attendant will check you in, assist in parking your RV, and then instruct you to go to Festival Check-in to claim your wristbands and credentials. 
  • RVs will be parked based on the order of arrival. No spaces may be held. If you plan to camp beside another group, you should arrive together. Site selection is not guaranteed.
  • Coolers, backpacks, and wristbands will be checked at the campground for festival entry.
  • There are water hookups. 
  • Drugs, tobacco products, firearms, fireworks, and animals are prohibited. Glass containers are not allowed on festival grounds.
  • Talking, singing, radios, televisions, etc. must be kept at a volume that will not disturb other guests. “Quiet Time” is from midnight to 7 a.m. Generators should be turned off to observe “Quiet Time.”
  • All RV campers must have a fire extinguisher easily visible from the outside or readily available from the door of the RV.
  • Children are to be supervised at all times.
  • Please put trash in properly labeled containers.
  • South Carolina Waterfowl Association is not responsible or liable for accidents, loss, or theft occurring in the RV camping area at Birdfest.
  • Birdfest reserves the right to refuse service to anyone at any time.
  • The RV Campground Manager has the authority to enforce these rules throughout the event. By purchasing your tickets, you agree to abide by these rules.
  • The rules and regulations outlined are intended to keep the RV camping area safe and orderly and to ensure a pleasant experience for everyone.
  • All festival rules apply in the RV Campground.
  • Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

So when you say camping, what do you mean?

You can pitch your tent (literally and figuratively) in a flat, open field adjacent to the festival. You’ll be responsible for all the essentials, but spread around the camping area will be picnic tables and fire pits. 

Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

What should I bring for camping or RV?

Tent, ground cover and sleeping pad; air mattress and sleeping bag; blankets and pillows. 

Raincoat, sunscreen, hat/bandana, sunglasses, headlamp, warm clothes (for at night)

Feel free to bring food and beverages to your RV or tent, but do not bring them into the festival grounds.

Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

A healthy taste for good music and a good attitude.  

When can RV’s and campers start entering the grounds?

Friday beginning at 8 a.m. and ending at 12 p.m. 

All RV’s and campers MUST be on the grounds by 12 p.m. on Friday – NO EXCEPTIONS. 

When do RVs and Campers have to leave the grounds?

By 12 p.m. on Sunday. 

So when you say Tailgate Tent spot, what do you mean?

A Tailgate Tent Spot is an area to pitch your tent, hang out in the shade, and enjoy the music with your family and friends. You must provide your own tent. BYOT.

How do I purchase a Camping pass, and how much are they?

Tailgate Tent Spot passes must be purchased with a festival ticket as well to gain entry into BirdFest. Please click here to purchase tickets. 

Each spot is $50

What should I bring for my Tailgate Tent Spot?

A Tailgate Tent Spot is an area to pitch your tent, hang out in the shade, and enjoy the music with your family and friends. You must provide your own tent. BYOT. 

These spots are first come first serve for the second row and back. The first row is reserved for “Friends of Birdfest”. If you’d like to be in the front row for your tailgate tent spot, we recommend becoming a “Friend of Birdfest.” Click here for more info.

You may bring tables, chairs, and whatever you may need, but GLASS IS NOT ALLOWED. 

There will NOT be power provided. 

BirdFest will provide each Tailgate Tent Spot with special BirdFest plastic cups as well. 

Alcohol (not in glass containers) may be brought on-site if you are staying on the premise which includes the RV site, camping, as well as tailgate tents.

When do Campers have to leave the grounds?

By 12 p.m. on Sunday. 

Parking

Is parking included with the ticket purchase? 

Yes, parking is included with each ticket purchase. There is ample field parking on site. Follow the signs for General Admission parking. If you need ADA Accessible parking, please email us contact@birdfestmusic.com to reserve your spot. 

Where is VIP parking?

Follow the signs to the front entrance. VIP parking is included with VIP tickets and “Friends of Birdfest” ticket purchases. 

Where is Handicap Parking?

Simply follow the signs for handicap parking once you reach the entrance.

Food/Beverage

Can I use credit/debit cards or cash?

Credit and debit cards or cash can be used with all vendors at the festival.

What kind of food and beverage is offered on-site?

Our vendors offer everything from savory to sweet options – and yes, healthy options, too!  Vendors will take credit cards or cash. For beverages, we’ll have plenty of beer, soda, and water from local craft breweries and more surprises. 

Can I bring my own cooler to the festival grounds?

Yes. You can bring your cooler onto the festival grounds. All coolers are checked at the main gate as a safety precaution. But remember… no beverage or food be brought in glass containers.

Merchandise

Can I buy Birdfest gear and merch at the festival?

You bet. There will be a booth on-site for some unique Birdfest merch, including our posters. As a VIP, you will receive a coupon to visit the merch booth to pick up whatever your heart desires. The merch booth accepts cards and cash.

Can’t find your ticket?

If you can’t find your ticket, please click here.